Privacy Policy.

— 01Introduction

Crescendo Envision (Pvt) Ltd ("Crescendo Envision", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us through our website, lead forms, advertising campaigns, or any of our services.

This policy is published in accordance with Sri Lanka's Personal Data Protection Act No. 9 of 2022 and applies globally to all our users and clients, including those located outside Sri Lanka.

By interacting with us, you agree to the collection and use of information in accordance with this policy.

— 02Information we collect

We may collect the following types of information:

Information you provide directly

• Contact details — name, email address, phone number, WhatsApp number
• Inquiry details — purchase budget, timeline, financing preferences, property or service requirements, project briefs
• Business information — company name, role, industry, location (for B2B inquiries)
• Communications — messages, voice notes, attachments, and correspondence you send to us

Information collected automatically

• Lead form data submitted via Meta (Facebook/Instagram), Google, LinkedIn, or other advertising platforms
• Website analytics — pages visited, time spent, referral source, approximate location, browser, and device information
• Cookies and similar tracking technologies (see Section 8)

Information from third parties

• Lead data received from advertising platforms (Meta, Google, etc.) when you submit a form through one of our ads
• Publicly available information from professional networks where relevant to a business engagement

— 03How we use your information

We use your information to:

• Respond to your inquiry and provide requested information (e.g., property documentation, service quotations, proposals)
• Schedule and coordinate site visits, meetings, calls, or consultations
• Send relevant follow-up communications about the specific inquiry you submitted
• Provide the marketing, creative, web development, 3D visualization, video production, advertising, and AI solutions services we are engaged to deliver
• Improve our services, website, and advertising campaigns
• Comply with our legal and tax obligations under Sri Lankan law

— 04Lead forms via Meta (Facebook & Instagram)

When you submit a form through one of our Meta-platform advertisements:

• Your information is shared with Crescendo Envision through Meta's Lead Ads system
• We use this information solely to follow up on the specific inquiry you submitted
• A representative will contact you via your preferred channel (phone call, WhatsApp, or email) typically within one (1) hour during business hours
• Meta's own privacy policy also applies to the data they collect on their platforms: facebook.com/policy.php

You may also be contacted by the specific property seller, service provider, or client whose campaign you responded to, where this is reasonably necessary to fulfill your inquiry.

— 05Sharing your information

We do not sell your personal data. We may share your information only with:

• Our team members who need access to respond to your inquiry
• Property sellers, service providers, or clients when you have inquired about a specific property, product, or service that requires their direct involvement
• Service providers we use to operate our business (e.g., CRM systems, email platforms, cloud storage, accounting tools) under confidentiality obligations
• Legal authorities if required by Sri Lankan law or other applicable jurisdictions

When transferring data across borders (e.g., with international clients or platforms hosted outside Sri Lanka), we take reasonable steps to ensure appropriate safeguards are in place.

— 06Data retention

We retain your information for as long as needed to:

• Respond to your inquiry and complete the related transaction or engagement
• Maintain business records as required by Sri Lankan tax and corporate law (typically 7 years)
• Resolve any disputes or enforce our agreements

After this period, your data is securely deleted or anonymized.

— 07Your rights

Under Sri Lanka's Personal Data Protection Act and other applicable laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Object to certain types of processing
• Request data portability
• Lodge a complaint with the Data Protection Authority of Sri Lanka

To exercise any of these rights, contact us using the details in Section 10.

— 08Cookies and tracking

Our website and advertising campaigns use cookies and similar technologies to improve user experience, measure ad performance, and personalize content. You can control cookies through your browser settings, though some features of our website may not work properly if cookies are disabled.

We use:

• Meta Pixel — for ad tracking and conversion measurement on Facebook/Instagram
• Google Analytics — for website usage analytics
• Other industry-standard tracking tools used in digital advertising

— 09Data security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, alteration, or misuse. However, no system is 100% secure. If you suspect any breach involving your data, please contact us immediately at the details below.

— 10Contact us

For any questions about this Privacy Policy or to exercise your rights, please reach us through any of the following:

— 11Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be available at this URL. Material changes will be communicated through our website or directly to active clients.